At WorldBestMart, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a flexible return and refund policy to ensure a smooth experience. Please read the guidelines below for eligibility and instructions.
1. Return and Exchange Eligibility
- Timeframe: Returns and exchanges are accepted within 7 days of receiving your order.
- Conditions for Return: We accept returns only if:
- The item is damaged upon delivery.
- You received the wrong product.
Please Note: We do not accept returns for reasons related to product quality or personal preferences.
2. Return Process
- Return Request: To initiate a return, please fill out our Return and Refund Request Form.
- Return Approval: After reviewing your request, weโll confirm the eligibility within 24-72 hours and send you return instructions.
- Packing and Shipping: Pack the item securely with all original packaging, tags, and documentation. You are responsible for shipping costs associated with the return unless the product was received damaged or incorrect.
3. Refund Policy
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.
4. Exchanges
We offer exchanges if you have received a damaged or incorrect item. Please follow the return process to request an exchange, and we will replace the product as soon as possible.
5. Non-Returnable Items
- Items that have been used, altered, or are missing original packaging and tags.
- Items returned after the 7-day return window.
- Products returned for quality or preference-based reasons.
6. Contact Us for Assistance
For questions or additional help, feel free to contact our support team via:
- Email: support@worldbestmart.com
- Live Chat: [Click here] to start a live chat with our support team.
We appreciate your understanding and are here to ensure you have a positive shopping experience at WorldBestMart.